11bola Platform Privacy Notice

This page describes what we collect when you use 11bola and how we keep that data protected. We collect personal information to provide our sportsbook and gaming services, verify your identity, process deposits and withdrawals via DANA, e-wallet, mobile banking, and bank transfer, and comply with anti-money-laundering regulations. Our commitment is to handle your data securely, use it only for stated purposes, and respect your privacy rights.

We understand that your data — your name, address, payment details, betting history, and account activity — is sensitive. We encrypt it, limit access to authorized staff, and do not sell or share it with third parties except as required by law or to process your transactions. This notice explains our data practices in detail.

If you have questions about how we handle your information, or if you wish to access, correct, or delete your data, contact our support team through the Help section on 11bola. We respond to privacy requests within 30 days. Our services are available only where local law permits; your use of 11bola means you accept these privacy practices.

What Data We Collect on 11bola

When you register an account on 11bola, we collect your email address, full legal name, date of birth, residential address, and phone number. We require this information to verify your identity and comply with Know Your Customer (KYC) regulations in our operating jurisdictions.

To process deposits and withdrawals, we collect your payment details — for example, your DANA or e-wallet account information, mobile banking identifier, or your local payment, online payment, e-wallet, and mobile banking account numbers. We do not store your full card numbers or banking passwords. Instead, we store tokenized references that payment partners generate, reducing fraud risk and protecting your financial information.

As you use 11bola, we log your betting activity, game sessions, account balance changes, login times, and device information (browser type, IP address, operating system). This data helps us detect suspicious activity, improve our platform, and resolve disputes fairly. We also collect information about how you interact with our website — which pages you visit, how long you stay, and which features you use.

How We Use Your Data on 11bola

We use personal data for the following purposes: (1) to verify your identity and prevent fraud; (2) to process your deposits via local payment, online payment, e-wallet, mobile banking, and bank transfer, and your withdrawals; (3) to maintain your account, settle bets and game outcomes, and handle disputes; (4) to comply with anti-money-laundering and know-your-customer regulations; (5) to detect unauthorized access and protect against fraud; (6) to improve our platform's performance and user experience; and (7) to contact you about account issues, promotional offers, or policy changes.

We do not use your data for marketing unless you opt in. We do not sell your data to third parties. We share data with payment processors (e.g., local payment providers, online payment, e-wallet) only to complete your transactions, and we share data with compliance partners only when legally required.

If you place bets on Liga 1, Piala AFF, Champions League, or other football tournaments, or if you play live-dealer games like blackjack and roulette, your activity is logged and retained for settlement, dispute resolution, and regulatory audit purposes. We do not use betting or gaming data to build a profile of your behavior or preferences without your explicit consent.

Third-Party Data Processors and Partners

We work with several partners to provide our 11bola services. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet aggregators, and our bank partners mobile banking, local payment, online payment, e-wallet) receive your payment information to complete transactions. We share only the minimum data necessary — your account identifier, transaction amount, and timestamp. These partners are bound by confidentiality agreements and data-protection regulations.

Game providers (the studios that develop blackjack, roulette, Pragmatic Play slots, and other games available on 11bola) may receive anonymized session data to improve their systems. They do not receive your personal identity or payment information. Our hosting providers store our servers and databases; they may be located outside your jurisdiction but operate under data-protection agreements that meet our security standards.

We may share data with regulatory authorities, law enforcement, or compliance partners if required by law. We do not voluntarily disclose user data to government agencies without a legal order or warrant.

How We Protect Your Data on 11bola

All data transmitted between your device and our 11bola servers is encrypted using TLS (Transport Layer Security) — the same encryption standard used by banks. Data at rest (stored on our servers) is encrypted using AES-256 encryption. We regularly audit our systems for vulnerabilities and apply security patches promptly.

Access to personal data is restricted to authorized staff — our compliance, customer support, and finance teams — who need it to perform their roles. All staff sign confidentiality agreements. We log all access to sensitive data and review logs for suspicious activity.

We maintain a data-breach response plan. If we detect unauthorized access to your data, we notify you and relevant authorities within the timeframes required by law, typically within 72 hours of discovery.

Your Rights Regarding Data on 11bola

You have the right to request access to all personal data we hold about you. Contact our support team, and we will provide a complete export of your information within 30 days. You also have the right to request correction if any data is inaccurate, and to request deletion of your data (subject to legal and compliance requirements — we may need to retain some data for tax or anti-money-laundering purposes).

You have the right to object to us using your data for marketing purposes. If you receive promotional emails and wish to opt out, click the "Unsubscribe" link in the email or adjust your preferences in your 11bola account settings. Opting out of marketing does not affect our ability to send service-related messages (account confirmations, withdrawal notifications, etc.).

If you believe we have mishandled your data or violated your privacy rights, you have the right to lodge a complaint with your local data-protection authority.

Cookies and Tracking on 11bola

We use cookies — small text files stored on your device — to maintain your login session, remember your language preference, and track your activity on 11bola for analytical purposes. Essential cookies (those needed to keep you logged in) are set automatically. Analytics cookies help us understand how users navigate our platform and improve the experience.

We also use pixels and similar tracking technologies to measure the effectiveness of our website and marketing campaigns. These do not personally identify you; they track aggregate usage patterns. If you prefer not to be tracked, you can disable cookies in your browser settings, though this may limit some 11bola features (like remaining logged in between sessions).

How Long We Keep Your Data

We retain your account information for as long as your account is active. If you close your 11bola account, we retain identifying and transaction data for seven years to comply with anti-money-laundering regulations. After seven years, we securely delete or anonymize your data. Betting and gaming history is retained for three years for dispute resolution and regulatory audit.

Email communications and support ticket records are retained for one year after your last contact. Cookies are typically set to expire after 12 months of inactivity.

Jurisdiction and International Data Transfer

Our 11bola servers and databases may be located in jurisdictions outside your own. By using 11bola, you consent to your data being transferred to and processed in these jurisdictions. We ensure that all transfers meet or exceed the data-protection standards of your home country through appropriate legal safeguards (data-processing agreements, standard contractual clauses, or adequacy decisions).

Our services are available only where local law permits. If your jurisdiction restricts access to our platform, we will not knowingly process your data. Users from Jakarta, Surabaya, Bandung, Medan, and other Indonesian cities may use 11bola where applicable law permits.

Contacting Us About Privacy

If you have questions about our privacy practices, wish to request access to your data, or want to report a privacy concern, contact our support team through the Help section on 11bola. Include your account email and a clear description of your request. We aim to respond within 30 days.

You may also contact our data-protection officer directly via the contact information provided in our Legal Notice. We take privacy requests seriously and will work with you to address your concerns. This notice is current as of the publication date shown at the bottom of every 11bola page. We may update it periodically as our practices evolve or regulations change. Continued use of 11bola after an update constitutes acceptance of the revised notice.